FAQ

You may check in from 3:00 pm on the day of arrival and check out by 11:00 am on the day of departure. However, these times may vary depending on your booking plan. Please be sure to check the specific details listed in your reservation.

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We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

We are pleased to offer luggage storage services for our guests. You can safely leave your luggage with us from 7:00 a.m. on the day of your check-in until 11:00 p.m. on the day of your check-out. Please note that while we can generally accept all types of luggage, we kindly request that you do not store valuables or fragile items with us.

If you are running late for the check-in time you have previously indicated, no special notice is required. However, please inform us in advance if you plan to arrive after midnight.

No identification is required to check in. However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

Our cleaning schedule at the hotel involves rotating cleaning duties between 9:00 a.m. and 2:00 p.m. During your stay, if you are staying for multiple consecutive nights, our housekeeping staff will primarily focus on collecting trash, replenishing amenities, and preparing linens such as sheets and covers.

To ensure a clean and comfortable environment for our guests, we follow a linen change policy where linens are changed every four days. This practice helps to maintain hygiene standards while also promoting sustainable resource management.

If you have any specific requests or preferences regarding housekeeping services during your stay, please feel free to communicate them to our staff, and we will do our best to accommodate your needs.

Daily room cleaning includes restocking amenities and changing towels.

When you check-in, you can register your credit card and use it to request room service, paid amenities, and refreshments at the hotel. Any charges for these will be billed directly to your room.

To ensure a smooth process, we kindly request that only prepaid luggage is accepted at our hotel. If you have baggage that needs to be stored in advance, please provide the date of your stay, the reservation holder's full name, and include the hotel address in the mailing address.

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

Day-use is not available at our hotel.

We apologize, but we do not accept reservations for self-quarantine purposes.

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The consent of a parent or guardian is required for unaccompanied minors to stay alone. Please fill-out the letter of consent below: https://forms.gle/fVk2nCM112oyL5wi9< br>※Please note that one form is required per guest. We may contact the parent or guardian if deemed necessary.

Our dedicated staff members are available around the clock to assist you with any inquiries or needs you may have. However, please note that our front desk operates with limited service between the hours of 11pm and 7am During this time, the front desk may not be fully staffed, but we have measures in place to ensure your comfort and security. If you require assistance during these hours, we kindly ask that you use the doorbell located at the front desk area to reach our staff. They will be promptly available to address your concerns.

You can exit the hotel without any issues as long as you have your room key.

Two room keys will be provided per room.

Your safety and security are of utmost importance to us. To ensure a secure environment, we have implemented various security measures, with a particular focus on surveillance. Security cameras are strategically placed on the premises, including at the entrances and throughout the building. These cameras enable us to closely monitor and record activities, helping us maintain a safe and secure atmosphere for all our guests. Should you have any concerns or require assistance, our staff is available around the clock to address your needs.

Non-guests are not allowed to enter the guestroom floors.

Upgrades are available for a fee, subject to room availability. Please inquire at the front desk for upgrade rates.

Please contact us by phone or email with the following information. We will search for your item immediately upon receiving your request.
・Your Name
・Dates of Stay (and Room Number, if you remember)
・Description of the Lost Item (as detailed as possible)
・Your Contact Information
※Lost items can be shipped back to you via cash on delivery (COD).
Email: unwindokunikko@livelyhotels.com
Phone: +81-50-1784-0148
The storage period is approximately 30 days. After this period, items will be disposed of in accordance with Article 21 of our Hotel Terms and Conditions.
※Please note that any food and beverages will be discarded on the same day they are found.
※We currently do not support international shipping.

While we may be able to accommodate walk-ins if rooms are available, we highly recommend making a reservation in advance to ensure availability.

You can make a reservation either online or by phone up to six months in advance. If you need to book beyond that period, please contact us directly for assistance.

The hotel allows guests to stay without a credit card, but please note that it may take longer to process your check-out.

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay.

If you opt for Onsite Payment, a paper receipt can be obtained from the front desk. However, if payment was made during the reservation process, a receipt cannot be issued. To learn more, please get in touch with the website you used to make the reservation.

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

To be eligible for the Student Plan, it is necessary to present a valid student ID card during check-in. If you fail to provide the required proof, the regular rate will be charged.

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

Even if the name is different, there is no problem as long as the card can be used.

As long as the payment has been processed, separate receipts can be issued.

We regret to inform you that we do not accept debit cards. Please register a credit card instead.

For local payment, the following credit cards are accepted JCB, VISA, Master, AMEX, Diners

If you made a reservation through a third-party booking agency, kindly refer to their website for the change procedure. On the other hand, if you booked through our official website, please check the confirmation email for the change procedure, or contact us directly at 050-3187-8557.

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